In 2023, the landscape of telehealth took a significant turn when the Federal Trade Commission (FTC) and the Office for Civil Rights (OCR) under the Department of Health and Human Services (HHS) issued a stern warning to over 100 hospitals. This letter highlighted the privacy and security vulnerabilities linked to their online tracking technologies that risked exposing sensitive personal health information. Coupled with the recent fines imposed on telehealth companies, it’s clear that regulators are becoming increasingly vigilant about how health data is managed and shared.
As the regulatory environment tightens, healthcare organizations need to be proactive in ensuring compliance and safeguarding patient information. Here’s how to prepare for the evolving telehealth regulations.
Understanding the Regulatory Landscape
The scrutiny on telehealth isn’t just limited to the FTC and OCR. The Office of Inspector General (OIG) is also keeping a close eye on billing practices related to telehealth services. With the proposed physician fee schedule for 2025 from the Centers for Medicare and Medicaid Services (CMS) introducing new payments and coverages for a variety of digital health services, the stakes are higher than ever. As coverage expands, so too does the oversight from regulatory agencies.
Conducting a Thorough Data Review
One of the best ways to prepare for these regulatory changes is by conducting a comprehensive review of your data management practices. Take a deep dive into your data structures to identify potential risks associated with health information disclosure. By understanding where vulnerabilities lie, you can take necessary steps to mitigate them before they become a problem.
Regular Coding and Documentation Checks
Additionally, implementing regular reviews of coding and documentation for telehealth services can help ensure compliance. Utilizing the OIG toolkit can be particularly beneficial. This resource can assist in evaluating your billing practices and help identify any outliers that may warrant further investigation. Consistent oversight in these areas can prevent future issues and fines.
The Importance of Training and Awareness
Finally, fostering a culture of compliance within your organization is crucial. Regular training sessions can keep staff informed about the latest regulations and best practices for protecting patient information. Ensuring that everyone is on the same page helps to minimize risks associated with health data management.
Also read: Building a Strong Compliance Culture: How UT Dallas Meets Federal Guidelines
Conclusion
As telehealth continues to grow, so does the importance of compliance with regulations. By proactively reviewing your data practices, maintaining accurate coding and documentation, and promoting a culture of awareness, your organization can navigate the regulatory landscape more effectively.